Policies & Procedures
Ordering Procedures
- Contact your local Regal Medical Supply Rehab Product Specialist.*
- Your RPS will meet with you one-on-one to assess your patient's needs.
- Once your patient has been assessed, your RPS will need the following information:
- Copy of patient face sheet
- Copy of the telephone order stating the product needed and for what reason
- Supporting medical documentation stating the need for the product
- Signed AOB/HIPAA notification which can be signed by the patient or facility staff member
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Examples of supporting documentation include PT or OT evals, weekly progress notes, rehab screen, restorative nurse notes, monthly nursing assessments and MDS
- Your RPS will order your product and hand deliver within 10 working days (some exclusions apply).
- Your RPS will help complete staff education for clinical employees
- Your RPS will obtain a signature (statement of receipt) stating that the product is appropriate for the patient.
- Regal Medical Supply will bill Medicare Part B, Medicaid or private insurance for the item(s).
*To be set up with your local RPS, please call 866.997.3425.
Return Policy
The splints and diabetic shoes we provide are intended to be single patient use items. Due to this, we are unable to return any products once they have been worn. You have 48 hours after delivery to return the product if it has not been worn.
Warranty Guidelines
All of our splints have a six month warranty. No modifications should be made to the splint without first consulting your Rehab Product Specialist. Failure to do so could result in voiding the manufacturing warranty.
Diabetic shoes have a one year warranty. Any modifications could result in the warranty being voided.
Feedback
We value feedback from our customers on everything from customer service to product selection. If you would like to share your opinion on these matters, or any other, please e-mail qualitycompliance@regalmedical.com. We appreciate you as a customer and partner in healthcare!
